Part-Time Receptionist

Austin Peay State University; Clarksville (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

Austin Peay State University is seeking a Part-Time Front Desk Support staff member to serve as the first point of contact for students, families, employees, and visitors. You will greet visitors, answer routine inquiries, route calls, and help maintain a welcoming campus front desk.

The role requires a high school diploma or equivalent and experience in customer service or clerical support, with strong communication and confidentiality skills.

Qualifications

• High school diploma or equivalent.
• Experience providing customer service, reception, clerical, office or related support.
• Ability to communicate professionally and effectively with a variety of individuals.
• Basic computer proficiency, including the ability to use Microsoft office, and other standard office technology.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to perform assigned responsibilities with reliability and attention to detail.
• Effective oral and written communication skills.

Responsibilities

• Serve as a welcoming, courteous, and professional first point of contact for students, families, employees, visitors, and other individuals seeking assistance from the office.
• Greet visitors and determine the nature of their visit, providing general assistance or directing them to the appropriate staff member, department, or campus resource.
• Answer incoming telephone calls and respond to routine inquiries using established information, procedures, and resources.
• Route telephone calls, messages, and requests to the appropriate staff member in a timely manner.
• Monitor the front desk and reception area and help maintain a professional, organized, and welcoming environment.
• Assist visitors with general information regarding office services, programs, appointments, events, and university resources.
• Receive and appropriately distribute mail, packages, deliveries, and other materials.
• Assist with visitor check-in and appointment notification.
• Maintain awareness of scheduled division office activities, meetings, programs, and events in order to provide accurate general information.
• Provide consistent front desk coverage during assigned work hours and communicate promptly with the supervisor regarding scheduling or coverage concerns.
• Maintain appropriate confidentiality and discretion when interacting with students, employees, and visitors.

Job description

Description

• Demonstrate sincere enjoyment from working with students and colleagues.
• Motivation to create a caring and welcoming environment.
• Integrity, kindness, creativity, and decisiveness.
• Ability to serve with agility; important to lead, listen, and serve with empathy.
• A commitment to practicing open communication and inspiring trust.
• Ability to manage multiple priorities in a fast-paced campus environment.

Characteristics of a successful candidate:

• Demonstrate sincere enjoyment from working with students and colleagues.
• Motivation to create a caring and welcoming environment.
• Integrity, kindness, creativity, and decisiveness.
• Ability to serve with agility; important to lead, listen, and serve with empathy.
• A commitment to practicing open communication and inspiring trust.
• Ability to manage multiple priorities in a fast-paced campus environment.

Primary Duties And Responsibilities

Front Office Support

• Serve as a welcoming, courteous, and professional first point of contact for students, families, employees, visitors, and other individuals seeking assistance from the office.
• Greet visitors and determine the nature of their visit, providing general assistance or directing them to the appropriate staff member, department, or campus resource.
• Answer incoming telephone calls and respond to routine inquiries using established information, procedures, and resources.
• Route telephone calls, messages, and requests to the appropriate staff member in a timely manner.
• Monitor the front desk and reception area and help maintain a professional, organized, and welcoming environment.
• Assist visitors with general information regarding office services, programs, appointments, events, and university resources.
• Receive and appropriately distribute mail, packages, deliveries, and other materials.
• Assist with visitor check-in and appointment notification.
• Maintain awareness of scheduled division office activities, meetings, programs, and events in order to provide accurate general information.
• Provide consistent front desk coverage during assigned work hours and communicate promptly with the supervisor regarding scheduling or coverage concerns.
• Maintain appropriate confidentiality and discretion when interacting with students, employees, and visitors.

Department and Division

• Contribute to a welcoming, student-centered, professional, and service-oriented Division Office environment.
• Establish and maintain positive working relationships with students, colleagues, campus partners, and visitors.
• Engage in appropriate training and professional development necessary to perform assigned responsibilities effectively.
• Perform other duties as assigned that are consistent with the scope and purpose of the Part-Time Front Desk Support position.

Required Skills And Qualifications

• High school diploma or equivalent.
• Experience providing customer service, reception, clerical, office or related support.
• Ability to communicate professionally and effectively with a variety of individuals.
• Basic computer proficiency, including the ability to use Microsoft office, and other standard office technology.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to perform assigned responsibilities with reliability and attention to detail.
• Effective oral and written communication skills.

Preferred Skills And Qualifications

Complementing the required skills and qualifications:

• Associate degree or a minimum of 60 completed college credit hours, and at least two years of related customer service, reception, clerical, or office support experience.
• Previous experience working in a college or university, educational setting, customer service environment, reception area, or professional office.
• Experience working directly with students, customers, clients, or the public.
• Experience performing routine data entry, recordkeeping, filing, or general office support.
• Demonstrated experience working successfully in a team-oriented environment.