Part-Time Patient Experience Front Desk Specialist

Trinity Health; Genoa Township (IL); On-site; USD 30,000 - 42,000; Part time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist who will serve as the first point of contact for patients, delivering welcoming, professional service and supporting efficient office operations.

The role involves checking in patients, verifying insurance, scheduling and rescheduling, answering calls, collecting payments, supporting MyChart, and collaborating with providers to ensure a smooth patient experience.

Qualifications

• Education: High School Diploma or GED; or aged 15–17 with work permit.
• CREDENTIALS/LICENSURE: None.
• MINIMUM EXPERIENCE: 1–2 years in medical or physician office or customer service preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist who will serve as the first point of contact for patients, delivering welcoming, professional service and supporting efficient office operations.

The role involves checking in patients, verifying insurance, scheduling and rescheduling, answering calls, collecting payments, supporting MyChart, and collaborating with providers to ensure a smooth patient experience.