Patient Concierge

Ascend Plastic Surgery Partners MSO LLC; Palm Valley (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Ascend Plastic Surgery Partners MSO LLC in Ponte Vedra Beach, FL is seeking a part-time Patient Concierge to be the first contact for patients, delivering exceptional service and administrative support. You will greet and check in patients, manage appointments, handle calls and emails, maintain records, and collaborate with clinical and admin teams to ensure a smooth, welcoming experience.

This role emphasizes confidentiality, HIPAA compliance, and a positive patient-focused attitude, with

Qualifications

• 1–3 years of front desk or administrative experience, ideally in medical or aesthetic settings.
• Experience in patient/customer service, including handling confidential information.
• Experience with scheduling and practice management software is a plus.
• High school diploma or equivalent required; additional office admin training is a bonus.
• Strong computer skills in Microsoft Office and quick learner of new software.

Responsibilities

• Greet patients and check in, ensuring a welcoming experience.
• Manage appointments, reschedule as needed, and maintain the clinic calendar.
• Input patient information accurately and collect required forms.
• Screen calls and emails, provide information, and respond professionally.
• Assist with billing, verify insurance, and document transactions.
• Communicate with patients about reminders and questions prior to visits.
• Support front desk organization and coordinate with clinical staff.

Skills

Front desk experience

Customer service

Scheduling

HIPAA compliance

Attention to detail

Organization

Professionalism

Education

High school diploma

Office administration certification

Tools

Practice management software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Practice - Administration Part Time Ponte Vedra Beach, FL, US

About Us

Ponte Vedra Plastic Surgery, Jacksonville, FL our plastic surgeons and medical staff are dedicated to helping our patients make positive changes in their lives. With a variety of surgical and nonsurgical treatment options, we are here to help patients address numerous issues, such as signs of agining, spider veins, stubborn body fat, and more. We pride ourselves on working with each individual to create a custom treatment plan and educate them throughout their journey with us.

To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link: https://www.pvps.com/

Position Summary

We are seeking aPart time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Key Responsibilities

of this role include, but are not limited to:

• Patient Reception & Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
• Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
• Patient Intake & Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
• Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.
• Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
• Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
• Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
• Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
• Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
• General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
• Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.

Qualifications

• 1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
• Experience in patient/customer service, including handling sensitive or confidential information.
• Experience with scheduling, managing appointments, and working with practice management software is a plus.
• High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
• Strong customer service skills with a positive and empathetic attitude toward patients.
• High attention to detail, especially in managing patient records and handling sensitive information.
• Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
• Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
• Strong work ethic, punctuality, and reliability.
• Discretion and professionalism in handling sensitive patient information and situations.

Why Join Us?

Ascend Aesthetic Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.

We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.

Ponte Vedra, Plastic Surgery, Jacksonville, FL is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws