Patient Care Concierge & Scheduling Specialist

Southeast Primary Care Partners; Warner Robins (GA); On-site; USD 30,000 - 46,000; Full time

Job summary

Southeast Primary Care Partners is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, check in, schedule appointments, collect payments, and help ensure a smooth experience for every visit.

The role requires strong communication, basic medical terminology, and proficiency with Microsoft Office. Experienced with ICD-10 and CPT is preferred, and confidentiality is essential.

Qualifications

• High school diploma or GED required.
• At least one year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Excellent communication and customer service skills (AIDET).
• Ability to maintain confidentiality and organize records.

Responsibilities

• Greet patients as they arrive and manage check-in/check-out processes.
• Schedule appointments and manage patient flow.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Manage cashier box and daily deposits according to company policies.
• Answer phones and schedule appointments, including return visits at the physician's request.
• Assist with intake processes and copying required documents.
• Maintain and file/scan patient records; ensure timely filing of correspondence.
• Handle referrals and outreach tasks as applicable.
• Support multiple locations as needed.

Skills

Microsoft Office Suite

AIDET communication

Data entry

Medical terminology

Customer service

Education

High school diploma or GED

Tools

ICD-10 CPT knowledge

Job description

Southeast Primary Care Partners is seeking a Patient Service Representative to be the first point of contact for patients. You will greet, check in, schedule appointments, collect payments, and help ensure a smooth experience for every visit.

The role requires strong communication, basic medical terminology, and proficiency with Microsoft Office. Experienced with ICD-10 and CPT is preferred, and confidentiality is essential.