Part-Time Onsite IT Desktop Support for Lab

Gruve; Pleasanton (CA); On-site; USD 35,000 - 40,000; Part time

Benefits offered by this job

Innovative work environment

Strong customer and partner networks

Diverse and inclusive workplace

Job summary

A dynamic software services startup is seeking a skilled IT Desktop Support Technician for a part-time role supporting a global life sciences client. This hands-on position involves troubleshooting hardware and software, managing user accounts, and providing Level 1 and 2 support. Ideal candidates will have over 2 years of experience in IT support, strong troubleshooting skills, and a passion for technology. Competitive compensation of $35,000 - $40,000 USD annually.

Qualifications

• 2+ years of hands-on IT support experience in an enterprise or scientific environment.
• Familiarity with VPNs is preferred.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Responsibilities

• Provide Level 1 and Level 2 support for end-users onsite.
• Troubleshoot hardware and software issues on Windows systems.
• Manage user accounts and access permissions via Active Directory.

Skills

Troubleshooting Windows 10/11

Active Directory

Understanding of Microsoft 365

Interpersonal and communication skills

Ability to work independently

Tools

ServiceNow

Jira Service Desk

SCCM

Mobile Device Management tools

Job description

A dynamic software services startup is seeking a skilled IT Desktop Support Technician for a part-time role supporting a global life sciences client. This hands-on position involves troubleshooting hardware and software, managing user accounts, and providing Level 1 and 2 support. Ideal candidates will have over 2 years of experience in IT support, strong troubleshooting skills, and a passion for technology. Competitive compensation of $35,000 - $40,000 USD annually.