Field IT Technician: On-Site Lab Support & Remote Help

Eurofins PSS Insourcing Solutions; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid vacation and holidays

Job summary

A leading life sciences company based in New Orleans, LA is looking for an IT Field Service Technician. This full-time position requires a candidate with at least 3 years of desktop support experience and familiarity with Microsoft products. The role involves providing on-site support to laboratories, troubleshooting hardware and software issues, and offering remote assistance across North America. Excellent benefits are provided, and travel up to 50% is expected.

Qualifications

• Minimum 3 years of Desktop Support with increasing responsibilities.
• 1 year minimum of Help Desk Support experience.
• Intermediate troubleshooting of Microsoft products.

Responsibilities

• Provide on-site support for localized laboratories.
• Troubleshoot customer hardware and software issues.
• Provide remote technical support for North American laboratories.

Skills

Desktop Support experience

Help Desk Support

Knowledge Management

ServiceNow experience

Troubleshooting Windows OS

Intermediate hardware repair

Microsoft product support

Active Directory knowledge

VPN support

Network connectivity knowledge

Education

HDI Support Certification

ITIL Foundations Certification

A+, Network+, Security+

Tools

ServiceNow

MS Office 2016

O365

SCCM

Azure

Job description

A leading life sciences company based in New Orleans, LA is looking for an IT Field Service Technician. This full-time position requires a candidate with at least 3 years of desktop support experience and familiarity with Microsoft products. The role involves providing on-site support to laboratories, troubleshooting hardware and software issues, and offering remote assistance across North America. Excellent benefits are provided, and travel up to 50% is expected.