On-Site Desktop & Laptop Support Tech

Worldwide TechServices; Rockford (IL); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Worldwide TechServices is hiring for a Dynamic PC Support role to troubleshoot desktops and laptops, interacting directly with clients to address issues and respond promptly. The position emphasizes hands-on repair tasks, basic to moderately complex troubleshooting, and coordination with clients to ensure service quality.

Responsibilities include handling service calls, real-time reporting, and adherence to safety and client guidelines.

Qualifications

• Education and Experience: technical school certification or equivalent and 0-2 years of relevant experience.
• Certifications: maintain OEM certifications as directed by management.
• Skills: ability to communicate technical issues with clients, drive to client locations.

Responsabilités

• Provide customer support for designated equipment
• Accept and deliver all service calls within the established SLA
• Meet customer service satisfaction criteria
• Complete administrative tasks for each call
• Real-time reporting of all calls
• Follow policies and guidelines for service delivery
• Control assets and inventory per client agreements
• Report activity accurately and timely
• Understand and follow safety policies
• Other duties may be assigned as needed

Connaissances

Customer communication

Client travel

Lifting equipment 50 lbs

Own repair toolkit

Formation

Technical school certification

Description du poste

Worldwide TechServices is hiring for a Dynamic PC Support role to troubleshoot desktops and laptops, interacting directly with clients to address issues and respond promptly. The position emphasizes hands-on repair tasks, basic to moderately complex troubleshooting, and coordination with clients to ensure service quality.

Responsibilities include handling service calls, real-time reporting, and adherence to safety and client guidelines.