On-Site Telecom Tech for Facility Support

TKC Holdings, Inc.; Town of Florida (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short‑/LT

Job summary

TKC Holdings, Inc., including ICS, is seeking an On-Site Tech to serve as the primary interface for facility system inquiries, tracking and managing inmate grievances, and coordinating repair or replacement of broken telephone sets. You will provide weekly updates on phone system status and open items, supporting corrective actions.

In this role you will maintain PIN investigations, assist investigative staff with reporting, and coordinate site visits with security, while ensuring timely report

Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel

Job description

TKC Holdings, Inc., including ICS, is seeking an On-Site Tech to serve as the primary interface for facility system inquiries, tracking and managing inmate grievances, and coordinating repair or replacement of broken telephone sets. You will provide weekly updates on phone system status and open items, supporting corrective actions.

In this role you will maintain PIN investigations, assist investigative staff with reporting, and coordinate site visits with security, while ensuring timely report