Part-Time Member Services & Front Desk Specialist

Garlan; Nevada; On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Part Time Member Services Representative to deliver outstanding customer service at the front desk, greet members and guests, and assist with membership sign-up and tours. You will handle check-ins, account updates, and respond promptly to questions, while maintaining a clean and welcoming club environment.

Ideal candidates bring a customer service background, basic computer skills, and a positive, reliable attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones and assist callers.
• Check members into the system; new member sign-up; tours for prospects.
• Facilitate updates to member accounts; respond to questions and concerns.
• Escalate issues to Assistant Manager or Manager as needed.
• Maintain club neatness and cleanliness.

Skills

Customer service

Basic computer proficiency

Punctuality

Positive attitude

Active listening

Job description

Planet Fitness is seeking a Part Time Member Services Representative to deliver outstanding customer service at the front desk, greet members and guests, and assist with membership sign-up and tours. You will handle check-ins, account updates, and respond promptly to questions, while maintaining a clean and welcoming club environment.

Ideal candidates bring a customer service background, basic computer skills, and a positive, reliable attitude.