Member Services & Front Desk Specialist

Talentify; Marietta (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Dental insurance

Opportunity for advancement

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior service to members and guests. You will handle front desk duties, greet visitors, and support membership processes.

Responsibilities include answering phones, signing up new members, giving tours, updating accounts, and maintaining a clean, welcoming club environment. A friendly attitude, reliability, and strong listening skills are essential for success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Excellent customer service skills; professional interactions.
• Strong listening and empathy; problem solving.
• Diplomacy in all interactions; appropriate language.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests and deliver exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions promptly and professionally.
• Maintain club cleanliness and neat appearance.

Skills

Customer service

Communication

Empathy

Problem solving

Time management

Positive attitude

Active listening

Diplomacy

Reliability

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior service to members and guests. You will handle front desk duties, greet visitors, and support membership processes.

Responsibilities include answering phones, signing up new members, giving tours, updating accounts, and maintaining a clean, welcoming club environment. A friendly attitude, reliability, and strong listening skills are essential for success.