Front Desk Member Services Specialist

PF No Critics Group; Green Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional member experiences in a welcoming, fitness-focused environment.

You will greet members and guests, perform front desk tasks, sign up new members, and conduct tours while maintaining a clean, friendly club atmosphere. Strong communication and reliability are essential, with a passion for health and fitness guiding daily interactions.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must have a passion for fitness and health.
• Upbeat, positive attitude is essential.
• Punctuality and reliability are a must.
• Exceptional customer service skills with members and staff.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions; professional communication.
• High School diploma/GED or equivalent.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests with outstanding service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, give tours.
• Facilitate updates to members’ accounts.
• Respond to questions and concerns promptly; escalate to Assistant Manager or Manager as needed.
• Help maintain the club’s neatness and cleanliness.

Skills

Customer service

Computer basics

Positive attitude

Punctuality

Empathy

Diplomacy

Active listening

Education

High school diploma / GED

Job description

Planet Fitness is seeking a Member Services Representative to deliver exceptional member experiences in a welcoming, fitness-focused environment.

You will greet members and guests, perform front desk tasks, sign up new members, and conduct tours while maintaining a clean, friendly club atmosphere. Strong communication and reliability are essential, with a passion for health and fitness guiding daily interactions.