Part-Time Member Experience Specialist

Planet Fitness - United FP Management, LLC; Washington; On-site; USD 21,000 - 26,000; Part time

Job summary

Planet Fitness - United FP Management, LLC is seeking a Part Time Member Services Representative to greet members and guests and deliver exceptional service at the front desk.

You will handle member check-ins, tours for prospective members, answer questions, and assist with sign-ups while maintaining a clean, welcoming club environment. A fitness passion and reliable, positive attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctuality and reliability required.
• Excellent customer service with positive, professional interactions.
• Strong listening and empathy; problem solving.
• Diplomacy in all interactions; appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts and address questions promptly.
• Keep the club neat and welcoming.

Skills

Customer service

Basic computer skills

Passion for fitness

Positive attitude

Punctuality

Active listening

Diplomacy

18+ years old

Job description

Planet Fitness - United FP Management, LLC is seeking a Part Time Member Services Representative to greet members and guests and deliver exceptional service at the front desk.

You will handle member check-ins, tours for prospective members, answer questions, and assist with sign-ups while maintaining a clean, welcoming club environment. A fitness passion and reliable, positive attitude are essential.