Front Desk & Member Services Specialist

Planet Fitness; Elizabeth (NJ); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Flexible schedule

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospects, and guests.

The role involves greeting patrons, handling front desk duties, assisting with new member sign-ups, giving tours, updating accounts, and maintaining a clean club environment. A strong emphasis on friendly communication and reliability is expected.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Authorized to work in the United States.
• Ability to lift up to 50 lbs occasionally.
• Ability to stand/walk for the duration of shift.
• Ability to communicate clearly in person or over the phone.
• Must be comfortable around cleaning chemicals.

Responsibilities

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, assist callers and check members in.
• Facilitate new member sign-ups and guide tours for prospects.
• Update member accounts as needed and respond to questions or concerns promptly.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Teamwork

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospects, and guests.

The role involves greeting patrons, handling front desk duties, assisting with new member sign-ups, giving tours, updating accounts, and maintaining a clean club environment. A strong emphasis on friendly communication and reliability is expected.