Member Services & Welcome Desk Associate

Planet Fitness

Allentown (Lehigh County)

On-site

USD 17,000 - 25,000

Full time

4 days ago

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Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience with superior customer service for members, prospective members and guests. The role covers greeting, front desk duties, sign-ups, tours, account updates and prompt issue resolution.

Ideal candidates have a customer service background, basic computer skills, and a passion for fitness. A friendly, punctual, and professional demeanor is required, along with the ability to work in a fast-paced gym

Qualifications

Customer service background preferred.
Basic computer proficiency required.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions with appropriate language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle front desk activities including answering phones, check-ins, new member sign-up, and tours.
Facilitate needed updates to member accounts.
Respond to member questions and concerns in a timely and professional manner and escalate as needed.
Assist in maintaining the neatness and cleanliness of the club.