Part-Time Member Services & Front Desk Associate

Boys & Girls Clubs of the Capital Area; City of Albany (NY); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Sick leave

Supplemental health insurance

New York Paid Family Leave benefits

Employee assistance program (EAP)

Third-party discounts

Job summary

The Boys & Girls Clubs of the Capital Area is seeking a Part-Time Member Services Representative to join the Membership team. The role focuses on delivering professional customer service, handling daily front-desk operations, and supporting program information and event details at Albany and/or Troy Clubhouses.

Responsibilities include greeting visitors, processing payments, maintaining filing and records, answering calls, and acting as a main point of contact for office communications.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• Minimum 1 year experience in member services and/or customer service.
• Experience with computers, software, phone systems, and data management preferred.
• Must be 21 years of age.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office and notify appropriate staff of visitors.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Maintain electronic and hard copy filing systems, ensuring accuracy and timely updates for easy information retrieval.
• Keep updated records of office cash handlings and store all records appropriately.
• Provide basic and accurate information regarding Club programs/events in-person and via phone/email.
• Answer, screen, and forward incoming phone calls professionally.
• Manage and update general voicemail/message service and receive and distribute messages accordingly.
• Receive, sort, and distribute daily mail/deliveries.
• Respond to and follow procedures for incidents and emergencies as the main point of contact.
• Act as the main point of contact for all Club-Main Office communications, including incident/injury reporting to external providers as necessary.
• Perform other clerical receptionist duties such as photocopying, sorting, filing, and data entry for Main Office staff as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Teamwork

Problem solving

Organization

Time management

Google Workspace

Cash handling

Data entry

Education

High School Diploma or GED

Associate's degree

Tools

Google Office Suite

Job description

The Boys & Girls Clubs of the Capital Area is seeking a Part-Time Member Services Representative to join the Membership team. The role focuses on delivering professional customer service, handling daily front-desk operations, and supporting program information and event details at Albany and/or Troy Clubhouses.

Responsibilities include greeting visitors, processing payments, maintaining filing and records, answering calls, and acting as a main point of contact for office communications.