Member Experience Specialist – Front Desk & Tours

Talentify; Mantua Township (NJ); On-site; USD 18,000 - 23,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at our club.

You will greet members, handle front desk activities, process sign-ups, give tours, update accounts, respond to questions, and help keep the club clean and welcoming. A passion for fitness and a friendly, reliable attitude are essential.

Qualifications

• Minimum high school diploma or GED.
• Prior customer service experience preferred.
• Comfort with basic computer systems.
• Ability to greet members and handle inquiries professionally.
• Demonstrates diplomacy and positive attitude.

Responsibilities

• Greet members, guests, and prospective members and provide front-desk service.
• Process member sign-ups and tours as needed.
• Check members in the system and update accounts.
• Answer phones and assist callers with questions.
• Maintain club cleanliness and organization.
• Escalate issues to supervisor when needed.

Skills

Customer service

Communication skills

Friendly attitude

Punctuality

Active listening

Problem solving

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at our club.

You will greet members, handle front desk activities, process sign-ups, give tours, update accounts, respond to questions, and help keep the club clean and welcoming. A passion for fitness and a friendly, reliable attitude are essential.