Part-Time Member Experience Specialist

Planet Fitness

Gibbstown (NJ)

Hybrid

USD 17,000 - 22,000

Part time

2 days ago

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Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. This part-time role focuses on front desk duties, member check-in, tours for prospective members, and maintaining a clean, welcoming club environment.

The ideal candidate has a customer service background, basic computer skills, a passion for fitness, and a punctual, friendly attitude.

Qualifications

Customer service background preferred.
Basic computer proficiency.
Passion for fitness and health.
Punctuality and reliability is a must.
Exceptional customer service skills; interact positively and professionally with members and co-workers.
Must be 18 years of age or older.
High School diploma/GED equivalent required.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including: Answer phones, check members into the system, sign-up new members, take tours for prospective members.
Facilitate needed updates to member accounts.
Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.