Member Experience & Front Desk Specialist

Planet Fitness; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior service to members, prospective members and guests.

You will greet members, handle front desk tasks, sign-ups and tours, respond to inquiries, and help keep the club clean and welcoming. A background in customer service and basic computer skills are preferred, with an upbeat, reliable attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system and assist with new member sign-ups.
• Take prospective members on tours.
• Handle front desk activities including answering phones and assisting callers with questions.
• Respond to member questions and concerns and escalate as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Communication

Punctuality

Positive attitude

Education

High School diploma

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior service to members, prospective members and guests.

You will greet members, handle front desk tasks, sign-ups and tours, respond to inquiries, and help keep the club clean and welcoming. A background in customer service and basic computer skills are preferred, with an upbeat, reliable attitude.