Member Experience Specialist

Planet Fitness; Shepherdsville (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible schedule

Casual dress code

Free gym access

Free tanning

Free wellness spa services

401(k) with company match

Daily pay options

Opportunity for advancement

Employee discounts on products and/or

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to current and prospective members and guests. You will greet guests, manage front desk tasks and help with tours and sign-ups in a friendly fitness-focused environment.

Responsibilities include updating member accounts, answering questions, and maintaining a welcoming club atmosphere. A passion for health, reliability, and a upbeat attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones and assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions professionally and escalate to management as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Punctuality

Reliability

Excellent communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to current and prospective members and guests. You will greet guests, manage front desk tasks and help with tours and sign-ups in a friendly fitness-focused environment.

Responsibilities include updating member accounts, answering questions, and maintaining a welcoming club atmosphere. A passion for health, reliability, and a upbeat attitude are essential.