Weekend Member Experience Specialist

Planet Fitness; Rochester (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Tuition assistance

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet, assist, and guide members through sign-ups and club tours while maintaining a clean, welcoming environment.

Responsibilities include answering calls, checking in members, updating accounts, and resolving questions promptly. A friendly, reliable attitude and basic computer skills are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED equivalent.

Responsibilities

• Greet members, guests, and prospective members with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and process new sign-ups.
• Give tours to prospective members and explain club offerings.
• Assist in updating member accounts and resolve questions promptly.
• Maintain cleanliness and order in the club.

Skills

Customer service

Active listening

Empathy

Problem solving

Diplomacy

Punctuality

Reliability

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet, assist, and guide members through sign-ups and club tours while maintaining a clean, welcoming environment.

Responsibilities include answering calls, checking in members, updating accounts, and resolving questions promptly. A friendly, reliable attitude and basic computer skills are essential.