Part-Time Member Experience Associate

Planet Fitness - PINNACLE FIT CLUBS, LLC; Fairfax (VA); On-site; USD 15,000 - 22,000; Part time

Job summary

Planet Fitness in Fairfax, VA is seeking a part-time Member Services Representative (MSR) to deliver exceptional customer service as the first point of contact for members and guests. You will create a welcoming, Judgement Free atmosphere, greet members, and support club operations while promoting membership options.

Responsibilities include front desk tasks, scheduling, and maintaining a clean, safe environment during AM/PM shifts.

Qualifications

• Experience in customer service or retail/gym front desk is preferred.
• Ability to greet members and guests with enthusiasm and professionalism.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome members, guests, and prospective members with enthusiasm and professionalism.
• Assist with club tours, membership inquiries, and promote program options (e.g., Black Card memberships).
• Handle front desk tasks including check-ins, payments, and member records.
• Maintain PCI-compliant handling of payment information and data security.

Skills

Customer service

Communication

Teamwork

Multitasking

Cash handling

Guest relations

Tools

POS system

PCI standards

Job description

Planet Fitness in Fairfax, VA is seeking a part-time Member Services Representative (MSR) to deliver exceptional customer service as the first point of contact for members and guests. You will create a welcoming, Judgement Free atmosphere, greet members, and support club operations while promoting membership options.

Responsibilities include front desk tasks, scheduling, and maintaining a clean, safe environment during AM/PM shifts.