Member Experience Specialist (Evenings)

Planet Fitness - PINNACLE FIT CLUBS, LLC; Alexandria (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Employer-paid disability insurance

Employer-paid life insurance

401(k) with company match

Paid time off

Job summary

Planet Fitness - Pinnacle Fit Clubs, LLC is seeking a full-time Member Services Representative in Alexandria, VA to greet members, process memberships at the front desk, and deliver exceptional customer service in a Judgment Free Zone environment.

The MSR will handle check-ins, answer questions, assist with club tours, and maintain a clean, welcoming atmosphere during AM/PM shifts. E-Verify and equal opportunity employer policies apply.

Qualifications

Responsibilities

• Welcome members, prospective members, and guests with enthusiasm and professionalism.
• Create a positive first and lasting impression for every member interaction.
• Deliver exceptional customer service while promoting the Judgement Free Zone culture.
• Help resolve member concerns professionally.
• Escalate issues requiring management involvement appropriately.
• Conduct informative club tours, explain membership options, and promote Black Card memberships and club programs.
• Respond to member inquiries regarding club policies, memberships, amenities, and services.
• Consistently enforce club policies and rules, stay professional in challenging interactions, use de-escalation techniques, and seek leadership support when needed.

Job description

Planet Fitness - Pinnacle Fit Clubs, LLC is seeking a full-time Member Services Representative in Alexandria, VA to greet members, process memberships at the front desk, and deliver exceptional customer service in a Judgment Free Zone environment.

The MSR will handle check-ins, answer questions, assist with club tours, and maintain a clean, welcoming atmosphere during AM/PM shifts. E-Verify and equal opportunity employer policies apply.