Member Experience Specialist

Fitness Ventures (Crunch Fitness); Lakewood (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC is hiring a Member Services Representative (MSR) to be the first and last face members see in our facilities. You will greet guests, manage check-ins, and communicate events, while maintaining a welcoming, energetic atmosphere across the club.

Role includes assisting member requests, selling retail products, scheduling services like tanning and hydro-massage, and ensuring payments are processed per procedures.

Qualifications

• Must hold a valid Child/Infant CPR certification.
• Experience working with children.
• Certifications as local/state laws require.

Responsibilities

• Greet members and guests with a smile and bid them farewell.
• Check in all members and guests according to procedures.
• Handle messages on club software at check-in and answer phones professionally.
• Inform members of events and keep the club atmosphere welcoming.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

High school diploma or GED

Job description

Fitness Ventures LLC is hiring a Member Services Representative (MSR) to be the first and last face members see in our facilities. You will greet guests, manage check-ins, and communicate events, while maintaining a welcoming, energetic atmosphere across the club.

Role includes assisting member requests, selling retail products, scheduling services like tanning and hydro-massage, and ensuring payments are processed per procedures.