Part-Time Member Services Associate - Evenings & Weekends

Cambridge Fitness, LLC; Okemos (MI); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Free black card membership

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness is hiring a part-time Member Services Representative (MSR) to support evening and weekend shifts. The role focuses on delivering a superior member experience through friendly, professional customer service at the front desk, including sign-ups and tours for prospective members.

You will assist with member questions, update accounts, and help maintain a clean club environment. The position emphasizes reliability, a positive attitude, and a passion for fitness as part of a welcoming

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service; interact positively with members and staff.
• Strong listening with empathy and problem-solving.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years of age or older.
• Free black card membership.
• Opportunities for advancement.
• Ongoing leadership training.
• Full time employee health insurance.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Handle front desk activities: answer phones, assist callers and check members in.
• Sign up new members and give tours to prospective members.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally, elevating when needed.
• Maintain club cleanliness and neatness.

Skills

Customer service

Basic computer skills

Fitness passion

Upbeat attitude

Punctuality

Professional communication

Active listening

Diplomacy

Age 18+

Job description

Planet Fitness is hiring a part-time Member Services Representative (MSR) to support evening and weekend shifts. The role focuses on delivering a superior member experience through friendly, professional customer service at the front desk, including sign-ups and tours for prospective members.

You will assist with member questions, update accounts, and help maintain a clean club environment. The position emphasizes reliability, a positive attitude, and a passion for fitness as part of a welcoming