Member Experience & Front Desk Specialist

Planet Fitness - TG3E/CM3; Athens (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Health Spending Accounts

STD, LTD, Life Insurance

Job summary

Planet Fitness is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will deliver exceptional customer service, assist with membership inquiries, tours and sign-ups, and maintain a clean, welcoming club environment.

Responsibilities include greeting members, processing memberships, handling billing questions, and promoting current specials (e.g., Black Card). This onsite role requires a friendly demeanor and reliable attendance.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Provide information about Planet Fitness memberships and amenities; assist tours and sign-ups.
• Check members into the system using the club POS; handle memberships, cancellations and payments.
• Maintain cleanliness and neatness of the club, restrooms, locker rooms, and workout areas.
• Respond promptly and professionally to questions and concerns and inform management if issues arise.

Job description

Planet Fitness is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will deliver exceptional customer service, assist with membership inquiries, tours and sign-ups, and maintain a clean, welcoming club environment.

Responsibilities include greeting members, processing memberships, handling billing questions, and promoting current specials (e.g., Black Card). This onsite role requires a friendly demeanor and reliable attendance.