Part-Time IT Support Technician – Onsite & Remote Helpdesk

Marshall B. Ketchum University; Anaheim (CA); On-site; USD 32,000 - 42,000; Part time

Job summary

Marshall B. Ketchum University in Fullerton, California invites applications for a Part-time IT Support Technician to provide onsite and remote assistance to the university community. You will troubleshoot connectivity, access, and software/hardware issues while supporting IT projects.

The role requires strong communication, customer service, and the ability to prioritize tasks in a fast-paced environment; experience with Windows, macOS, and Office 365 is preferred.

Qualifications

• High School diploma or GED required; Associate or higher preferred.
• 2+ years IT support experience in a mid-to-large organization.
• Strong knowledge of Windows/macOS environments and Office 365.

Responsibilities

• Troubleshoot connectivity, access, and software/hardware issues on PCs and Macs.
• Respond to support requests via the ticketing system and document resolutions.
• Assist with IT projects, data analysis, reports, and training materials.
• Create and manage user accounts and password resets; assist with SLA adherence.

Skills

Excellent written, oral, and inter­per

Education

High School diploma or GED

Associate degree or higher preferred

Tools

Windows 10/11

Office 365

MacOS

iOS

Safari

Outlook/Office for Macs

Networking basics

Job description

Marshall B. Ketchum University in Fullerton, California invites applications for a Part-time IT Support Technician to provide onsite and remote assistance to the university community. You will troubleshoot connectivity, access, and software/hardware issues while supporting IT projects.

The role requires strong communication, customer service, and the ability to prioritize tasks in a fast-paced environment; experience with Windows, macOS, and Office 365 is preferred.