Part-Time IT Help Desk Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 30,000 - 42,000; Part time

Job summary

Brightpoint Community College invites applications for a Helpdesk Technician to provide first-level IT support for students, faculty and staff across desktop, mobile, and cloud-based technologies. You will log issues in the ticketing system, assist with installations and maintenance, and help train users on new tools.

The role emphasizes strong customer service, teamwork, and the ability to operate under varying workloads.

Qualifications

• LAN/WAN/wireless config knowledge with TCP/IP.
• Troubleshoot Windows 10, MacOS, Office apps, browsers, email.
• Setup and support mobile devices (iOS/Android).
• Clear written and spoken communication with users and staff.

Responsibilities

• Provide Tier 1 Help Desk support for faculty, staff, and students.
• Enter and route tickets; monitor queue and escalate when needed.
• Perform installations, troubleshooting, and preventive maintenance of IT systems.

Skills

LAN/WAN/Wireless config

Troubleshoot Windows/Mac

Mobile device support

Communication skills

Teamwork/independence

Procedural documentation

Stress handling

Education

High school diploma or GED

A+ Certification or equivalent

Tools

Help Desk ticketing system

Microsoft Office

Job description

Brightpoint Community College invites applications for a Helpdesk Technician to provide first-level IT support for students, faculty and staff across desktop, mobile, and cloud-based technologies. You will log issues in the ticketing system, assist with installations and maintenance, and help train users on new tools.

The role emphasizes strong customer service, teamwork, and the ability to operate under varying workloads.