Part-Time IT Support Specialist — On-Site NYC (Legal Tech)

Objective Partners; New York (NY); On-site; USD 34,000 - 48,000; Part time

Job summary

Objective Partners is seeking a part-time IT Support Specialist to be the primary on-site technology contact for its New York City office. You will provide hands-on support to attorneys and staff, troubleshoot day-to-day technology issues, and coordinate with the broader IT team on escalations, equipment, and projects.

The role requires you to explain technical issues clearly, work independently on-site, and stay responsive to deadlines.

Qualifications

• 5+ years of IT support, help desk, or desktop support experience.
• Hands-on support for Windows and Mac computers.
• Strong knowledge of Microsoft 365 apps and basic network troubleshooting.
• Experience setting up and troubleshooting printers/copiers.
• Ability to explain technical issues clearly to nontechnical users.
• Dependable, organized, service-oriented, on-site Tue–Thu requirement.

Responsibilities

• Provide in-person and remote support for Windows and Mac computers and peripherals.
• Support Microsoft 365 apps and services including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint; assist with Azure AD and Exchange Online.
• Help users create, edit, and secure PDFs in Adobe Acrobat.
• Assist with document management, e-discovery, and review platforms used by the legal team.
• Prepare laptops and presentation equipment for trials; support secure remote sharing and encrypted file transfers.
• Assist with time-sensitive data collection, forensic imaging, and secure file sharing for deadlines.
• Troubleshoot printers, copiers, scanners, and connectivity; coordinate vendor repairs and escalate complex issues.
• Set up workstations and onboarding/offboarding; maintain IT inventory.
• Track requests, document resolutions, and coordinate upgrades with the IT team.
• Assist with MFA, phishing response, and client security requirements; handle confidential information per policy.

Skills

Windows & macOS support

Microsoft 365 administration

Network troubleshooting

Printers & copiers troubleshooting

Explain tech to nontechnical users

On-site presence

Education

CompTIA A+

Microsoft 365 certification

Tools

VPN setup

Microsoft 365 suite

Adobe Acrobat

E-discovery tools

IT inventory systems

Job description

Objective Partners is seeking a part-time IT Support Specialist to be the primary on-site technology contact for its New York City office. You will provide hands-on support to attorneys and staff, troubleshoot day-to-day technology issues, and coordinate with the broader IT team on escalations, equipment, and projects.

The role requires you to explain technical issues clearly, work independently on-site, and stay responsive to deadlines.