IT Support Specialist

Infratech Solutions; New York (NY); In loco; USD 34.000 - 48.000; Part-time

Descrizione del lavoro

InfraTech Solutions LLC is seeking a part-time IT Support Specialist in New York City to serve as the primary on-site technology contact for the NYC office. You will provide hands-on support to attorneys and staff, troubleshoot issues, and coordinate with the IT team on escalations, equipment, and projects.

The role requires clear communication, independence on-site, and responsiveness under deadlines. On-site availability Tuesday through Thursday for full days is essential.

Competenze

• 5+ years of IT support or help desk experience.
• Experience supporting Windows and Mac computers.
• Strong knowledge of Microsoft 365 applications and basic network troubleshooting.
• Experience setting up and troubleshooting printers and copiers.
• Ability to explain technical issues clearly to nontechnical users.
• Available to work on-site Tue–Thu for full days.
• Familiarity with IT security basics and confidential information handling.

Mansioni

• Provide in-person and remote support for Windows and Mac computers.
• Support Microsoft 365 apps, Entra ID, Exchange Online, and SharePoint.
• Assist with document management, PDFs, and e-discovery platforms.
• Prepare laptops and presentation equipment for trials and meetings.
• Troubleshoot printers, copiers, scanners, and network connectivity.
• Onboard/offboard employees and maintain IT inventory.
• Track requests, document resolutions, and coordinate with IT team.

Conoscenze

Windows

MacOS

Microsoft 365

Printers

Copiers

On-site support

Customer support

Strumenti

Azure Active Directory

SharePoint

VPN

Descrizione del lavoro

IT Support Specialist (Part-Time)

Location: New York City, NY (on-site)
Schedule: Three full days per week, Tuesday through Thursday
Reports to: IT Director

About the Role

An established law firm is seeking a part-time IT Support Specialist to serve as the primary on-site technology contact for its New York City office. You'll provide hands-on support to attorneys and staff, troubleshoot day-to-day technology issues, and coordinate with the broader IT team on escalations, equipment, and projects.

The role suits someone who can explain technical issues clearly, work independently on-site, and stay responsive when deadlines are tight.

Key Responsibilities

• Provide in-person and remote support for Windows and Mac computers, including hardware, operating systems, and applications.
• Support Microsoft 365 applications and services, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. Assist with Microsoft Entra ID (Azure Active Directory) and Exchange Online administration.
• Help users create, combine, edit, and secure PDFs in Adobe Acrobat.
• Assist with document management, e-discovery, and document review platforms used by legal teams.
• Prepare laptops and presentation equipment for trials, depositions, and hearings. Support secure remote sharing and encrypted file transfers.
• Assist with time-sensitive data collection, forensic imaging, and secure file sharing when matters have court or regulatory deadlines.
• Troubleshoot printers, copiers, scanners, and wired and wireless connectivity, including VPN access. Coordinate vendor repairs and elevate complex issues.
• Set up workstations, laptops, and peripherals. Assist with employee onboarding and offboarding and maintain the office's IT inventory.
• Track support requests, document resolutions, and follow up with users. Coordinate with the broader IT team on upgrades and other projects.
• Assist with multifactor authentication, phishing response, and client security requirements. Handle confidential information in accordance with firm policies.

Qualifications

• 5+ years of experience in IT support, help desk, or desktop support.
• Hands-on experience supporting both Windows and Mac computers.
• Strong working knowledge of Microsoft 365 applications and basic network troubleshooting.
• Experience setting up and troubleshooting printers and copiers.
• Ability to explain technical issues clearly and patiently to nontechnical users.
• Dependable, organized, and service-oriented.
• Available to work on-site Tuesday through Thursday for full days.

Preferred Qualifications

• Experience supporting a law firm or another professional services organization.
• Familiarity with legal document management tools such as iManage.
• CompTIA A+, Microsoft 365, or similar certifications.

Pay: $25 to $35 per hour

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.