IT Support Specialist

Objective Partners; New York (NY); In loco; USD 34.000 - 48.000; Part-time

Descrizione del lavoro

Objective Partners is seeking a part-time IT Support Specialist to be the primary on-site technology contact for its New York City office. You will provide hands-on support to attorneys and staff, troubleshoot day-to-day technology issues, and coordinate with the broader IT team on escalations, equipment, and projects.

The role requires you to explain technical issues clearly, work independently on-site, and stay responsive to deadlines.

Competenze

• 5+ years of IT support, help desk, or desktop support experience.
• Hands-on support for Windows and Mac computers.
• Strong knowledge of Microsoft 365 apps and basic network troubleshooting.
• Experience setting up and troubleshooting printers/copiers.
• Ability to explain technical issues clearly to nontechnical users.
• Dependable, organized, service-oriented, on-site Tue–Thu requirement.

Mansioni

• Provide in-person and remote support for Windows and Mac computers and peripherals.
• Support Microsoft 365 apps and services including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint; assist with Azure AD and Exchange Online.
• Help users create, edit, and secure PDFs in Adobe Acrobat.
• Assist with document management, e-discovery, and review platforms used by the legal team.
• Prepare laptops and presentation equipment for trials; support secure remote sharing and encrypted file transfers.
• Assist with time-sensitive data collection, forensic imaging, and secure file sharing for deadlines.
• Troubleshoot printers, copiers, scanners, and connectivity; coordinate vendor repairs and escalate complex issues.
• Set up workstations and onboarding/offboarding; maintain IT inventory.
• Track requests, document resolutions, and coordinate upgrades with the IT team.
• Assist with MFA, phishing response, and client security requirements; handle confidential information per policy.

Conoscenze

Windows & macOS support

Microsoft 365 administration

Network troubleshooting

Printers & copiers troubleshooting

Explain tech to nontechnical users

On-site presence

Formazione

CompTIA A+

Microsoft 365 certification

Strumenti

VPN setup

Microsoft 365 suite

Adobe Acrobat

E-discovery tools

IT inventory systems

Descrizione del lavoro

IT Support Specialist (Part-Time)

Location: New York City, NY (on-site)
Schedule: Three full days per week, Tuesday through Thursday
Reports to: IT Director

About the Role

An established law firm is seeking a part-time IT Support Specialist to serve as the primary on-site technology contact for its New York City office. You'll provide hands-on support to attorneys and staff, troubleshoot day-to-day technology issues, and coordinate with the broader IT team on escalations, equipment, and projects.

The role suits someone who can explain technical issues clearly, work independently on-site, and stay responsive when deadlines are tight.

Key Responsibilities

• Provide in-person and remote support for Windows and Mac computers, including hardware, operating systems, and applications.
• Support Microsoft 365 applications and services, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. Assist with Microsoft Entra ID (Azure Active Directory) and Exchange Online administration.
• Help users create, combine, edit, and secure PDFs in Adobe Acrobat.
• Assist with document management, e-discovery, and document review platforms used by legal teams.
• Prepare laptops and presentation equipment for trials, depositions, and hearings. Support secure remote sharing and encrypted file transfers.
• Assist with time-sensitive data collection, forensic imaging, and secure file sharing when matters have court or regulatory deadlines.
• Troubleshoot printers, copiers, scanners, and wired and wireless connectivity, including VPN access. Coordinate vendor repairs and elevate complex issues.
• Set up workstations, laptops, and peripherals. Assist with employee onboarding and offboarding and maintain the office's IT inventory.
• Track support requests, document resolutions, and follow up with users. Coordinate with the broader IT team on upgrades and other projects.
• Assist with multifactor authentication, phishing response, and client security requirements. Handle confidential information in accordance with firm policies.

Qualifications

• 5+ years of experience in IT support, help desk, or desktop support.
• Hands-on experience supporting both Windows and Mac computers.
• Strong working knowledge of Microsoft 365 applications and basic network troubleshooting.
• Experience setting up and troubleshooting printers and copiers.
• Ability to explain technical issues clearly and patiently to nontechnical users.
• Dependable, organized, and service-oriented.
• Available to work on-site Tuesday through Thursday for full days.

Preferred Qualifications

• Experience supporting a law firm or another professional services organization.
• Familiarity with legal document management tools such as iManage.
• CompTIA A+, Microsoft 365, or similar certifications.

Pay: $25 to $35 per hour

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.