Information Technology Support Specialist

Atlas Search; Charlotte (NC); On-site; USD 27,552 - 41,328; Part time

Job summary

Atlas Search is seeking an IT Support Specialist for a top-tier law firm in Charlotte, North Carolina. This part-time role (25–30 hours/week) will evolve into full-time as the office grows. Responsibilities include providing hands-on technical support, troubleshooting hardware/software issues, and collaborating with teams. The ideal candidate has strong troubleshooting skills and effective communication abilities. This role offers long-term career potential and includes initial training in NYC.

Qualifications

• Experience with hardware, software, and networking troubleshooting.
• Ability to work independently and communicate with users at all levels.
• Professionalism in tracking and reporting work.

Responsibilities

• Provide hands-on technical support to lawyers and staff.
• Configure and deploy workstations, printers, and mobile devices.
• Troubleshoot hardware, software, and networking issues.
• Support both in-office and non-standard home setups.
• Document and communicate progress on technical issues.
• Collaborate with internal teams and external vendors.

Skills

Troubleshooting skills

Effective communication

Organizational skills

Detail-oriented

Job description

Excited to be partnering with a top-tier law firm as they continue to grow their presence in Charlotte. This is a great opportunity to join a collaborative team and have a direct impact on building out IT support in a new office.

This role will start part-time (25–30 hours/week) and scale to full-time as the office expands. It’s a 3–6 month contract-to-perm opportunity with strong long-term potential.

What you’ll be doing:

• Provide hands‑on technical support to lawyers, management, and staff
• Configure and deploy hardware including workstations, printers, and mobile devices
• Troubleshoot hardware, software, operating system, and networking issues
• Support both in‑office and non‑standard home setups
• Track issues, document resolutions, and communicate progress clearly
• Partner with internal teams and external vendors to resolve technical issues

What they’re looking for:

• Strong troubleshooting skills across hardware, software, and networking
• Ability to work independently and communicate effectively with all levels of users
• Organized, detail‑oriented, and professional in tracking and reporting work
• Reporting into the Director of Tech Support (NYC‑based)
• Close collaboration with the Charlotte Office Manager (great team and culture)
• One week of training in NYC required

If you’re looking for a role where you can grow with a team and have real ownership in a new office buildout, happy to connect.