IT Service Administrator - Enterprise Tech, Onsite NYC

Prosum; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Prosum seeks a Technology Services Administrator in New York, NY to provide hands-on IT support for attorneys and staff in a fast-paced law firm environment. You will troubleshoot hardware/software, assist with device deployment, and support conferencing and AV systems.

The ideal candidate has 1–2 years of IT support experience, strong communication skills, and a professional approach to client service. This full-time, on-site role operates Monday–Friday in the New York office.

Qualifications

• Bachelor's degree in Information Technology or related field preferred.
• 1–2 years IT support, desktop support, or help desk experience preferred.
• Familiarity with Windows OS, Microsoft 365, and common workplace technology required.

Responsibilities

• Provide on-site technical support to attorneys and staff.
• Troubleshoot hardware, software, OS, and end-user issues.
• Assist with imaging, deployment, upgrades, and maintenance of devices.
• Support printers, conferencing systems, AV equipment, and mobile devices.
• Manage user accounts and access via Active Directory.

Skills

Windows troubleshooting

Customer service

Communication skills

Education

Bachelor's degree in Information Technology

Tools

Active Directory

VPN

Microsoft 365

Job description

Prosum seeks a Technology Services Administrator in New York, NY to provide hands-on IT support for attorneys and staff in a fast-paced law firm environment. You will troubleshoot hardware/software, assist with device deployment, and support conferencing and AV systems.

The ideal candidate has 1–2 years of IT support experience, strong communication skills, and a professional approach to client service. This full-time, on-site role operates Monday–Friday in the New York office.