Part-Time IT Analyst - Mac & End-User Support

Ascent Cloud; Detroit (MI); On-site; USD 27,552 - 41,328; Part time

Benefits offered by this job

Competitive compensation

Health coverage

401(k) with profit sharing

Flexible working locations

Job summary

A technology solutions company located in Detroit is seeking a part-time IT Analyst to provide internal support for hardware and software. Responsibilities include troubleshooting issues, deploying MacBooks, and monitoring IT systems. Candidates should have a high school diploma, preferably in an IT-related field, and experience in customer service or technical support. Excellent communication skills and the ability to prioritize tasks are essential. Expected working hours are 20 per week, including Monday mornings and Friday afternoons.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in an IT-related field (at least in process).
• Working knowledge of AI capabilities and security risks.
• 1-3 years of customer service, call center, or technical support experience preferred.

Responsibilities

• Provide Tier 1 and Tier 2 internal support for hardware and software.
• Troubleshoot issues to identify and resolve root causes.
• Track and deploy MacBooks and IT hardware according to policies.
• Assist with setup, configuration, and troubleshooting of MacBooks.
• Monitor and maintain daily performance of IT systems.

Skills

Customer service

Technical support

Communication skills

Prioritization

Problem resolution

macOS knowledge

Microsoft Office Suite

Google Workspace

Salesforce CRM

Education

High school diploma or GED

Bachelor's degree in IT-related field (in process)

Job description

A technology solutions company located in Detroit is seeking a part-time IT Analyst to provide internal support for hardware and software. Responsibilities include troubleshooting issues, deploying MacBooks, and monitoring IT systems. Candidates should have a high school diploma, preferably in an IT-related field, and experience in customer service or technical support. Excellent communication skills and the ability to prioritize tasks are essential. Expected working hours are 20 per week, including Monday mornings and Friday afternoons.