Mac-Focused Desktop Support Analyst - Onsite IT Help

Avance Consulting; San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

A technology consulting firm in San Francisco seeks a Mid-Senior level Team Lead as a Tech Bar Analyst. This full-time role involves assessing, troubleshooting, and resolving various employee technology requests on-site. Candidates must have experience in a service-oriented environment and be adept at supporting an array of operating systems and corporate hardware. The position requires effective communication skills and a commitment to customer satisfaction while maintaining IT best practices and security compliance.

Responsibilities

• Assess and resolve employee requests in person daily.
• Provide outstanding customer service while managing user engagement.
• Troubleshoot and resolve hardware and software issues.

Skills

Experience collaborating in customer success

Troubleshooting issues and research solutions

Ability to learn new technologies

Complex incident resolution

Effective communication across channels

Attentive listening skills

Supporting various OS including MacOS

Supporting Apple and Windows hardware

Troubleshooting corporate networks

Active Directory support

Endpoint security tools

Conference room tools support

Adherence to security policies

Knowledge base maintenance

Job description

A technology consulting firm in San Francisco seeks a Mid-Senior level Team Lead as a Tech Bar Analyst. This full-time role involves assessing, troubleshooting, and resolving various employee technology requests on-site. Candidates must have experience in a service-oriented environment and be adept at supporting an array of operating systems and corporate hardware. The position requires effective communication skills and a commitment to customer satisfaction while maintaining IT best practices and security compliance.