IT System Administrator Onsite (Detroit, MI)

Intelligent Technical Solutions

Detroit (MI)

On-site

USD 39,812 - 47,568

Full time

14 days+

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Benefits offered by this job

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per year)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Job summary

A dynamic IT support company in Detroit is seeking a System Administrator to provide onsite and remote technical assistance. The role involves troubleshooting various technical issues and supporting systems for clients. Candidates should have a minimum of three years of experience in IT Support and proficiency in Windows and Mac OS. Compensation ranges from $28.90 to $34.53 per hour, along with comprehensive medical benefits and paid time off.

Qualifications

Minimum of three years experience in IT Support or a similar role.
Experience with Server 2016 through 2025.
Experience with Managed Service Providers (MSPs) is highly desirable.

Responsibilities

Resolve workstation operating system issues.
Troubleshoot printer issues.
Support standard business applications and line-of-business applications.
Handle server issues and basic networking tasks.

Skills

Windows troubleshooting

Mac OS troubleshooting

VMWare

Hyper V Virtualization

M365 support

Azure support

Basic network troubleshooting

MS Office support

Active Directory

Cybersecurity knowledge

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2016 through 2025.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Quality Score: Assessments performed by the training and quality team.
First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $28.90/hour up to $34.53/hour and may vary by experience and location.