IT Support Analyst - Hardware, Security & Service Desk

Infor; Marshall (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology company in Marshall, MI, is seeking a Technical Support role to provide assistance with hardware and software issues for users. Candidates should have an associate degree in Information Technology and at least two years of Help Desk experience. Strong interpersonal and customer service skills are essential for this position. The role involves diagnosing and resolving technology-related issues while maintaining effective communication with users and stakeholders.

Qualifications

• Two years of Help Desk or IT Analyst experience or equivalent education.
• Professional certifications from CompTIA or Microsoft preferred.
• Understanding of personal computer and printer components.

Responsibilities

• Diagnose and resolve issues related to hardware and software.
• Provide technical support and assistance to users.
• Perform installation, setup, and maintenance of technology equipment.

Skills

Technical support

Customer service

Interpersonal skills

Problem-solving

Education

Associate degree in Information Technology or related field

Tools

Microsoft products (Windows, Word, Excel, PowerPoint, SharePoint)

Antivirus and malware programs

Job description

A technology company in Marshall, MI, is seeking a Technical Support role to provide assistance with hardware and software issues for users. Candidates should have an associate degree in Information Technology and at least two years of Help Desk experience. Strong interpersonal and customer service skills are essential for this position. The role involves diagnosing and resolving technology-related issues while maintaining effective communication with users and stakeholders.