End-User IT Support & IMACD Technician

TechDigital Group; Virginia; On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services provider is seeking an IT Technician to troubleshoot and support hardware including PCs, tablets, and smartphones. The role requires a minimum of 3 years IT experience, strong communication skills, and coordination of installation and maintenance tasks. You will oversee IMACD activities ensuring a high standard of service to end users. Preferred certifications include A+, Microsoft, and ITIL.

Qualifications

• 3 Years minimum IT experience required.
• Experience with IMACD tasks (Install Move Add Change Dispose) essential.
• Familiarity with hardware support for PCs, tablets, and smartphones.

Responsibilities

• Troubleshoot and resolve IT issues for end users.
• Support IMACD activities at customer sites.
• Coordinate with IT functions for scheduling IMACs.

Skills

Excellent Communication

Troubleshooting

Coordination

Tools

ServiceNow

Windows OS

MS Office

O365

Mac OS

Job description

Mandatory Skill-Data Cloud, Agentforce (AI capabilities), and Experience Cloud, Salesforce Architecture

Required Skills & Experience

• 12+ years of IT experience with 6–8+ years in Salesforce architecture
• Strong expertise in:

• Salesforce Sales Cloud / Service Cloud
• Apex, LWC
• Data modeling, security, and sharing architecture

• Hands-on experience with:

• Data Cloud
• Agentforce / Einstein AI capabilities
• Strong integration experience:
• MuleSoft and API-led architecture
• Event-driven integration patterns
• Experience in large-scale enterprise implementations

Certifications

• Salesforce Application Architect
• Salesforce System Architect
• Salesforce CTA (Good to Have)

Domain Experience (Preferred)

• Healthcare / Life Sciences domain exposure
• Experience working with research and academic ecosystems

Soft Skills

• Strong stakeholder management and communication skills
• Ability to collaborate with enterprise architects and leadership teams
• Strong problem-solving and decision-making capabilities