End-User IT Support & IMACD Technician

TechDigital Group; Virginia (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services provider is seeking an IT Technician to troubleshoot and support hardware including PCs, tablets, and smartphones. The role requires a minimum of 3 years IT experience, strong communication skills, and coordination of installation and maintenance tasks. You will oversee IMACD activities ensuring a high standard of service to end users. Preferred certifications include A+, Microsoft, and ITIL.

Qualifications

• 3 Years minimum IT experience required.
• Experience with IMACD tasks (Install Move Add Change Dispose) essential.
• Familiarity with hardware support for PCs, tablets, and smartphones.

Responsibilities

• Troubleshoot and resolve IT issues for end users.
• Support IMACD activities at customer sites.
• Coordinate with IT functions for scheduling IMACs.

Skills

Excellent Communication

Troubleshooting

Coordination

Tools

ServiceNow

Windows OS

MS Office

O365

Mac OS

Job description

A technology services provider is seeking an IT Technician to troubleshoot and support hardware including PCs, tablets, and smartphones. The role requires a minimum of 3 years IT experience, strong communication skills, and coordination of installation and maintenance tasks. You will oversee IMACD activities ensuring a high standard of service to end users. Preferred certifications include A+, Microsoft, and ITIL.