Part-Time IT Support Specialist — Windows/Mac & SaaS

Harvey Nash; New York (NY); On-site; USD 34,440 - 48,216; Part time

Job summary

A leading IT services provider is seeking an IT Support Specialist (Level 1) on a contract basis in New York. This role involves providing Tier 1 helpdesk support for internal IT issues, including troubleshooting hardware and software on Windows and Mac devices. Responsibilities include managing user accounts, supporting employee onboarding, and maintaining IT asset inventory. The ideal candidate will be familiar with various SaaS platforms and IT security best practices. Opportunities for professional growth and development are available.

Qualifications

• Experience in Tier 1 helpdesk support for hardware and software.
• Strong troubleshooting skills for Windows and Mac devices.
• Familiarity with SaaS applications and license management.

Responsibilities

• Act as the first point of contact for IT issues.
• Provide hands-on support for device setup and maintenance.
• Manage user accounts and onboarding processes.
• Ensure adherence to IT security best practices.

Skills

Helpdesk support

Windows and Mac devices

Modern SaaS environment

IT security best practices

Tools

Microsoft 365

Google Workspace

Slack

Entra ID

Job description

A leading IT services provider is seeking an IT Support Specialist (Level 1) on a contract basis in New York. This role involves providing Tier 1 helpdesk support for internal IT issues, including troubleshooting hardware and software on Windows and Mac devices. Responsibilities include managing user accounts, supporting employee onboarding, and maintaining IT asset inventory. The ideal candidate will be familiar with various SaaS platforms and IT security best practices. Opportunities for professional growth and development are available.