In-Store Tech Support & Device Setup Specialist

Best Buy; Seattle (WA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement—

Support for your physical and mental-

Job summary

Best Buy in Seattle, WA is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and guidance for customers.

You’ll assess customer needs, perform basic services, set up devices, explain repair vs replacement, and collaborate with other agents to resolve issues.

The role offers training, flexible scheduling including nights and weekends, and benefits such as employee discounts and well-being programs.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech support

Communication

Job description

Best Buy in Seattle, WA is seeking a part-time Geek Squad Agent to be the first point of contact for technology support and guidance for customers.

You’ll assess customer needs, perform basic services, set up devices, explain repair vs replacement, and collaborate with other agents to resolve issues.

The role offers training, flexible scheduling including nights and weekends, and benefits such as employee discounts and well-being programs.