Part-Time Front-End Customer Experience Lead

Burlington; Buffalo (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Associate discount

Paid time off

Paid holidays

Training and development opportunities

Job summary

Burlington Stores, Inc. in Buffalo, NY is seeking a Full-Time Customer Experience Lead to guide front-end operations, support associates, and ensure a welcoming, efficient shopping environment.

This hands-on leadership role partners with store leadership to deliver outstanding service, manage checkout flow, resolve customer concerns, and maintain stock and merchandising standards while modeling Burlington’s values.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Lead and motivate team

Communication skills

Problem-solving

Organizational skills

Team-oriented

Attention to detail

Flexibility (nights/weekends/holidays)

Job description

Burlington Stores, Inc. in Buffalo, NY is seeking a Full-Time Customer Experience Lead to guide front-end operations, support associates, and ensure a welcoming, efficient shopping environment.

This hands-on leadership role partners with store leadership to deliver outstanding service, manage checkout flow, resolve customer concerns, and maintain stock and merchandising standards while modeling Burlington’s values.