Front-End Experience Leader

Burlington

Charlotte (NC)

On-site

USD 19,000 - 22,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training & development

Job summary

Burlington is seeking a Full-Time Customer Experience Lead to drive front-end operations, coach staff, and deliver an exceptional shopping experience. You’ll lead by example, coordinate checkout flow, and ensure the sales floor is organized and ready to serve customers.

The role requires a hands-on leader who can adapt priorities to daily business needs while upholding Burlington’s values. You’ll partner with store leadership to optimize service quality, manage breaks and front-end coverage, and

Qualifications

Strong customer service mindset and passion for helping others.
Ability to lead, coach, and motivate associates in a fast-paced environment.
Excellent communication and problem-solving skills.
Ability to stay organized and adjust priorities quickly.
Team-oriented with the ability to build positive working relationships.
Attention to detail and commitment to operational accuracy.
Flexibility to work nights, weekends, and holidays.

Responsibilities

Lead by example to deliver excellent customer service across the store.
Support and coordinate daily front-end operations, including checkout flow and line management.
Direct associates during shifts, adjusting priorities to meet business needs.
Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
Help resolve customer concerns and escalate issues when needed.
Assist with merchandise flow and maintain organization in stock areas.
Reinforce policies, safety standards, and procedures.