Customer Experience Lead: Flexible Hours & Front-End Ops

Burlington Stores; Canton (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Benefits package: medical + 401(k)

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to guide front-end operations and coach team members in a fast-paced retail environment. You will ensure smooth checkout, help resolve customer concerns, and maintain stock and merchandising standards on the sales floor.

The role requires leading by example, strong communication, and the ability to adapt priorities. A dynamic, customer-first mindset and flexibility to work nights, weekends, and holidays are essential.

Qualifications

• A strong customer service mindset.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to guide front-end operations and coach team members in a fast-paced retail environment. You will ensure smooth checkout, help resolve customer concerns, and maintain stock and merchandising standards on the sales floor.

The role requires leading by example, strong communication, and the ability to adapt priorities. A dynamic, customer-first mindset and flexibility to work nights, weekends, and holidays are essential.