Customer Experience Lead — Flexible Hours & Front-End Impact

Burlington Stores, Inc.; Bolingbrook (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in Bolingbrook, IL is seeking a Full-Time Customer Experience Lead to guide front-end operations and support store associates during shifts. You will ensure the sales floor is clean, stocked, and ready to deliver a friendly shopping experience while modeling Burlington’s customer-first mindset.

This hands-on leadership role requires you to lead by example, manage checkout flow, resolve issues, and coordinate scheduling and coverage to keep the store running smoothly.

Qualifications

• 1+ years retail experience preferred; off-price or big box a plus.
• Ability to lead and coach associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and assist during shifts.
• Direct associates and adjust priorities to meet business needs.
• Manage checkout flow and line management.
• Ensure accurate transactions and handle returns.
• Maintain store organization and merchandising standards.
• Open/close duties as assigned.
• Support scheduling and front-end coverage.
• Address customer concerns and escalate when needed.

Skills

Customer service

Team leadership

Communication

Problem solving

Organization

Flexibility

Job description

Burlington Stores, Inc. in Bolingbrook, IL is seeking a Full-Time Customer Experience Lead to guide front-end operations and support store associates during shifts. You will ensure the sales floor is clean, stocked, and ready to deliver a friendly shopping experience while modeling Burlington’s customer-first mindset.

This hands-on leadership role requires you to lead by example, manage checkout flow, resolve issues, and coordinate scheduling and coverage to keep the store running smoothly.