Customer Experience Lead - Front-End Ops

Burlington; Baltimore (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Training & development

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience at our Baltimore location. You will lead front-end operations, guide associates through shifts, and ensure the sales floor remains organized and ready to serve customers.

This hands-on leadership role involves modeling Burlington's values, supervising checkout flows, resolving customer concerns, and coordinating with store leadership to improve service and execution.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Teamwork

Flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience at our Baltimore location. You will lead front-end operations, guide associates through shifts, and ensure the sales floor remains organized and ready to serve customers.

This hands-on leadership role involves modeling Burlington's values, supervising checkout flows, resolving customer concerns, and coordinating with store leadership to improve service and execution.