Part-Time Front Desk & Patient Care Concierge

Community Medical Services; Aurora (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid sick time

401(k) retirement plan

Supportive team and Clinic Manager

Meaningful work in a growing healthcae

Job summary

Community Medical Services (CMS) in Illinois is seeking a Part-Time Client Services Coordinator to greet clients, coordinate appointments, and support intake processes in a trauma-informed, outpatient setting. You will work under the Clinic Manager, ensuring smooth patient flow and accurate records.

The role emphasizes professionalism, confidentiality, and compassionate service, with a predictable Wednesday schedule, paid sick time, and a supportive team across 70+ clinics nationwide.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience
• 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice

Responsibilities

• Greets and attends to clients in person and over the phone
• Answers all phone calls in a professional and courteous manner
• Manages the patient flow of a high volume of clients in a fast-paced environment
• May place outbound calls to schedule follow-up appointments, or to engage clients in treatment
• Creates new client profiles and enters demographic information in electronic health record
• Schedules appointments using electronic scheduling system
• Completes accurate documentation of client visits in their electronic health record
• Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized
• Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process
• Establishes client payment plans and financial contracts, collects and posts payments
• Ensures confidentiality of all client and employee information
• Assists in the de-escalation of clients using a trauma-informed approach
• Triages client issues to secure most appropriate solution
• Introduces clients to the Recovery Connect engagement app and help them navigate it as needed
• Completes end of day tasks, including reconciling deposit and payment records
• Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
• Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
• Participates in in-service/education regarding Quality Improvement or required job-focused education
• Helps maintain inventory and assist in ordering clinic supplies
• Performs general office duties, such as document preparation, scanning, faxing

Job description

Community Medical Services (CMS) in Illinois is seeking a Part-Time Client Services Coordinator to greet clients, coordinate appointments, and support intake processes in a trauma-informed, outpatient setting. You will work under the Clinic Manager, ensuring smooth patient flow and accurate records.

The role emphasizes professionalism, confidentiality, and compassionate service, with a predictable Wednesday schedule, paid sick time, and a supportive team across 70+ clinics nationwide.