Part-Time Donor Services Associate

Goodwill Keystone Area; Allentown (Lehigh County); On-site; USD 18,000 - 26,000; Part time

Job summary

Goodwill Keystone Area seeks a part-time Donor Service Representative at the Tilghman Store in Allentown, PA. You will warmly greet donors, assist with donations, and ensure accurate paperwork while promoting the organization’s mission and safety practices.

Responsibilities include unloading donations, providing receipts, coordinating with the transportation team, and helping maintain a clean donor area. A professional appearance and strong customer service skills are essential for success.

Qualifications

• Must be able to communicate clearly with donors and customers.
• Proficient in English for interaction and documentation.
• Present a neat and positive appearance and demeanor.
• Strong customer service skills are essential.
• Ability to stand for extended periods and lift up to 50 pounds.
• Must be flexible to work evenings and weekends.
• Familiarity with forklift operation is a plus where applicable.

Responsibilities

• Greet donors professionally and promote Goodwill Keystone Area.
• Assist donors with donations and unloading, issue receipts, and provide information.
• Complete donor tracking paperwork accurately and timely.
• Assist transportation by loading/unloading and moving materials; keep areas clean.
• Follow safety procedures and use PPE; operate material handling equipment safely.
• Price hard goods as needed and support production/donor areas.
• Participate in organizational programs and events and support additional tasks as needed.

Skills

Communication skills

English proficiency

Customer service

Professional appearance

Stamina

Lifting up to 50 lbs

Flexible schedule

Tools

Forklift operation

Job description

Goodwill Keystone Area seeks a part-time Donor Service Representative at the Tilghman Store in Allentown, PA. You will warmly greet donors, assist with donations, and ensure accurate paperwork while promoting the organization’s mission and safety practices.

Responsibilities include unloading donations, providing receipts, coordinating with the transportation team, and helping maintain a clean donor area. A professional appearance and strong customer service skills are essential for success.