Donor Services Associate (Part-Time)

Goodwill Keystone Area; Ephrata (Lancaster County); On-site; USD 33,000 - 36,000; Part time

Job summary

Goodwill Keystone Area is seeking a Part Time Donor Service Representative at the Ephrata, PA store. The role handles donations and customer service, with a pay rate of $16.25 per hour and non-exempt status, reporting to the Production Manager.

The position emphasizes friendly donor interactions, accurate paperwork, and safe, efficient operations within the Donated Goods Retail department. Flexibility to work evenings/weekends is required.

Qualifications

• Must be at least 18 years old.
• Ability to speak, read and write English.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended periods.

Responsibilities

• Greet donors in a pleasant and professional manner. Promote and represent Goodwill Keystone Area in a positive manner.
• Assist donors with donations; unloading donations from vehicle; issue donation receipts; provide information to donors.
• Complete donor tracking paperwork accurately and submit in a timely manner.
• Assist transportation department with loading/unloading trucks and distributing materials.
• Maintain a clean and orderly production and donor area.
• Follow safety precautions and wear footwear/gloves; report hazards to Production Manager.

Skills

Customer service

English literacy

Professional appearance

Safety awareness

Physical stamina

Job description

Goodwill Keystone Area is seeking a Part Time Donor Service Representative at the Ephrata, PA store. The role handles donations and customer service, with a pay rate of $16.25 per hour and non-exempt status, reporting to the Production Manager.

The position emphasizes friendly donor interactions, accurate paperwork, and safe, efficient operations within the Donated Goods Retail department. Flexibility to work evenings/weekends is required.