Donor Experience Specialist

Goodwill Keystone Area; Whitehall (Lehigh County); On-site; USD 18,000 - 26,000; Part time

Job summary

Goodwill Keystone Area in Whitehall, PA is seeking a Part-Time Donor Service Representative to greet donors, assist with donations, issue receipts, and keep the donation area organized.

This role supports the Donated Goods Retail department, requires 18+, English literacy, customer service, and the ability to lift up to 50 pounds and stand for long periods; evenings/weekends available.

Qualifications

• Must be at least 18 years old (responsible for equipment operation).
• Ability to speak, hear, read and write.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended period.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.
• Possession of a forklift license or the ability to become certified as a forklift operator.

Responsibilities

• Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.
• Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits in a timely manner.
• Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
• Steri-fabs appropriate items following all safety precautions.
• Price hard goods as needed.
• Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
• Supports, promotes and participates in organizational programs and special events.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.

Skills

English proficiency

Customer service

Standing capability

Lifting up to 50 pounds

Flexible schedule

Safety awareness

Job description

Goodwill Keystone Area in Whitehall, PA is seeking a Part-Time Donor Service Representative to greet donors, assist with donations, issue receipts, and keep the donation area organized.

This role supports the Donated Goods Retail department, requires 18+, English literacy, customer service, and the ability to lift up to 50 pounds and stand for long periods; evenings/weekends available.