Part-Time Customer Service & Administrative Assistant

City of Hopewell; Virginia; On-site; USD 21,000 - 30,000; Part time

Job summary

City of Hopewell is seeking an intermediate skilled administrative support worker to greet visitors, answer phones, and handle general information for the department. The role requires processing financial transactions, assisting with scheduling, and managing facility rentals and registrations.

The position is part-time with afternoon hours, occasional weekend shifts, and a focus on accurate records, customer service, and basic computer tasks using Word, Excel and Access.

Qualifications

• High school diploma or GED completed with minimal experience.
• CPR/First Aid certifications preferred but not required.
• Basic math and knowledge of office equipment.

Responsibilities

• Greets visitors and provides information on activities, programs, trips, facility and departments.
• Answer and direct telephone calls to appropriate department parties.
• Prepares and maintains files and records; develops reports on program participation, membership sales, and facility rentals.
• Oversee facility rental and customer registration processes including program registrations, facility scheduling, facility rental records, facility rental payments, and security deposit refunds.
• Maintain an accurate cash drawer and reconcile it at the end of every shift.
• Take registrations and reservations for transportation; monitor radio dispatch; prepare related reports.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

City of Hopewell is seeking an intermediate skilled administrative support worker to greet visitors, answer phones, and handle general information for the department. The role requires processing financial transactions, assisting with scheduling, and managing facility rentals and registrations.

The position is part-time with afternoon hours, occasional weekend shifts, and a focus on accurate records, customer service, and basic computer tasks using Word, Excel and Access.