Administrative Assistant (Data Entry & Customer Service)

Dutech Systems Inc.; Boston (MA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Dutech Systems Inc. is seeking a reliable Administrative Assistant in Boston, MA. The role involves providing administrative, customer service, and data entry support with a flexible schedule of approximately 7.5 hours per day over 3 to 5 days per week.

The ideal candidate must have at least 3 years of experience in an administrative role, strong communication skills, and proficiency in Microsoft Office applications. Responsibilities include data entry, customer service, and managing office operations.

Qualifications

• Minimum 3 years of experience in administrative or office support roles.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Perform accurate data entry and maintain records in various systems.
• Answer incoming phone calls and provide professional customer service.
• Process revenue-related transactions and maintain documentation.
• Utilize Microsoft Office applications to prepare reports and correspondence.

Skills

Strong communication skills

Customer service abilities

Proficiency in Microsoft Office

Attention to detail

Data entry skills

Organizational skills

Job description

We are seeking a reliable and detail-oriented Administrative Assistant to provide administrative, customer service, and data entry support. This position offers a flexible schedule of approximately 7.5 hours per day, with work availability ranging from 3 to 5 days per week based on workload.

The ideal candidate will possess strong communication skills, excellent customer service abilities, and experience using Microsoft Office applications. This role requires professionalism, accuracy, and the ability to manage multiple administrative tasks in a fast-paced office environment.

Key Responsibilities

• Perform accurate data entry and maintain records in various systems and databases.
• Answer incoming phone calls and provide professional customer service.
• Return phone calls and respond to email inquiries in a timely manner.
• Process revenue‑related transactions and maintain supporting documentation.
• Review and process license applications for completeness and accuracy.
• Maintain electronic and physical records in accordance with office procedures.
• Assist customers and stakeholders with questions regarding applications, processes, and services.
• Utilize Microsoft Excel, Word, and Outlook to prepare reports, correspondence, and records.
• Ensure all administrative tasks are completed accurately and within established timelines.
• Support general office operations and perform other duties as assigned.

Required Qualifications

• Minimum 3 years of experience in an administrative, clerical, customer service, or office support role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Strong data entry skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage workload effectively.
• Dependable, organized, and self‑motivated with a strong work ethic.
• Ability to maintain confidentiality and handle sensitive information professionally.

Preferred Qualifications

• Experience processing applications, permits, licenses, or related documentation.
• Experience handling revenue processing, payments, or financial transactions.
• Previous government, municipal, or public‑sector experience is a plus.